Terms & Conditions
Please read this information before making a purchase. Please note the terms and conditions below relate only to purchases made though our website and are not intended as terms and conditions for our artificial grass installations. A copy of our installation terms and conditions are available upon request.
Artificial Grass GB is a trading name of Furnishings UK Ltd
Furnishings UK Ltd t/a Artificial Grass GB
S&R Business Park
94 Garnett Street, Bradford
Telephone: +44(0) 1138879393
Our warehouse and office opening hours are Monday to Friday 9am until 5pm.
Making a purchase cannot be simpler with Artificial Grass GB. We offer a grass sample service, so you can see your chosen product before you buy. All our Products are listed using professionally taken images to give the truest representation of the product. Our online ordering system is designed to make purchasing as easy as possible, however if you experience any difficulties or need any assistance before placing an order, we have a team of customer service advisors ready to help, you can contact our team either by phone 01138 879393 (Monday to Friday, 9.00am to 5.00pm) or Email firstname.lastname@example.org.
Once an order has been placed our automated order confirmation email system will send an email to the address provided in your order, it will contain all the necessary details related to your order e.g. order number, delivery address, total cost as well as all the products you have ordered, please look over this email to ensure everything is as it should be.
If we are unable to process your order due to an out of stock issue we will contact you by email, and or phone to inform you of the re stocking date and offer you any suitable alternatives available at that time.
If the re stocking date and alternatives are not suitable then we will issue a full refund back using the original payment method. Please note refunds being issued back to a bank via a card payment can take up to 5 business days to show in your account.
Artificial Grass GB reserves the right to reject the sale of any incorrectly priced item. This does not affect your statutory rights as a consumer.
We take great care in insuring all our products are represented as accurately as possible. We only use professionally taken images for our products, this insures that the product you receive will be the product you chose. Please note however that due to the manufacturing process that some of our products are subjected to, very slight colour differences may occur. Due to monitor settings, brightness and colour, the product you receive may have a slight colour variance. Please take the above two points into consideration before making a purchase.
We offer free delivery on all orders within the UK Mainland, however outside the UK Mainland an additional £50 is charged. Please note not all products are eligible for delivery outside the UK mainland. If the delivery of the goods is outside the UK mainland times may vary based on the delivery location, please take this into consideration when placing an order with Artificial Grass GB.
We aim to deliver your ordered goods within 2 to 5 working days. Your goods will be dispatched using a signed for courier service, you will receive an email confirmation of the dispatch from ourselves which will contain the tracking number and courier used. You can then track and trace your order right to your door.
Our couriers will attempt to deliver your goods between 9.00am and 6.00pm Monday to Friday and will always aim to have the goods signed for. If you have information you wish to give the couriers for example, a safe place location or day/time not available please add this to your order in the comments box provided. In the unlikely event we are unable to deliver your goods within the stated time we will contact you via email and or telephone to update you on the expected delivery date. We will use the email and telephone number provided when the order is place
Before we dispatch your order, we'll request that you ensure that someone is available at the delivery address on the date of the delivery to receive your goods, as once the goods have been dispatched we are unable to change the delivery address. Once you have received your ordered product please sign the delivery document produced by the couriers.
We offer a 30-day peace of mind return policy on any product bought from us. If you aren't completely satisfied with any product you have purchased from us, please contact us within 30 days from the day you have received the product and our customer service team will guide you through the return process.
Please note our returns policies are subjected to the terms and conditions within the Artificial Grass GB webpage.
If an item arrives faulty or damaged, all we ask is that a picture is emailed to us, so we can confirm the fault or damage. Once confirmed we will collect the item free of charge and then either replace the item or issue a full refund.
If the goods ordered are bespoke, we will still accept the return however a re-stocking fee will apply to the order. This re-stocking fee will be 25% of the purchase price of the order. The balance of the account minus the re-stocking fee will be refunded via your original payment method.
If you place an order and wish to cancel before the item is delivered, we may still be able to cancel the delivery, but our restocking fee’s will still apply.
We regret to inform you any item that has been cut into or used in any other way would not be eligible to return.
You are responsible for the return costs of your order. You can arrange for the return using a courier of your choice or alternatively we can arrange it for you. Please note our courier collections are considerably more expensive than the original delivery cost as it is a “one off” collection rather than the courier picking up multiple items from our warehouse at one individual time.
If you would like us to arrange the return for you the cost will vary depending on the item being returned, we will inform you of the cost before proceeding. The full value of the original order (including any original delivery fee) will be refunded minus the collection cost. If any re-stocking fees are due these will be deducted at the same time.
Please check that you have received the correct item once it gets delivered and ensure that it is the right size before installing or arranging the installers. Please send us an email on email@example.com with a photographic evidence if there is any issue or defect in the product. We will be happy to replace the product at no additional charges.
Unfortunately we won't be able to exchange the item if it has been used, altered, trimmed, installed or cut in any way.
We apologise for any inconvenience caused.
Size variance : All through the sizes are quite accurate however due to nature of the product and manufacturing process it's hard to achieve exact size therefore please allow a size variance of 1.5% while placing the order as per the industry standards.
If you need any further information regarding the delivery or return of your goods, please don't hesitate to contact one of our customer service representatives on 01274 457745, WhatsApp 07484889420 or email us at firstname.lastname@example.org.